Frequently Asked Questions

How secure is my VTech video baby monitor?
VTech video baby monitors use a technology known as Frequency Hopping Spread Spectrum (FHSS). This technology is a highly secure, closed system that is incapable of being hacked by an external monitoring device as the frequently changing, random channel selection is known only to the sender and receiver (parent unit and baby unit of the baby monitor).
VTech video baby monitors are also only technically capable of having a single parent unit (video display unit) paired to a baby unit. Another user with the same model parent unit cannot, deliberately or accidentally, connect up to and view/hear another user’s baby unit that is not coded to belong to their parent unit.
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My VTech video monitor is showing "No Link to CAM" on this display?
Please follow the below instructions;
1) Turn off both the parent and baby units
2) Turn on the parent unit and wait until the display shows the "No Link to CAM" message
3) Immediately turn on the baby unit
4) After a short time the link should then be re-established and video/audio function should resume normal operation
Note: If the above process does not work, repeat as it may take several attemtps to re-establish the link
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My VTech video monitor screen switches off automatically?
Check the Screen Activation settings on your VTech monitor. If this is switched to on and you do not want your screen to turn off automatically then change this setting to off.
If this is set to on and you do want to continue to utilise the Screen Activation setting then ensure the Sensitivity setting is set to a level appropriate to your baby / environment. The lower the Sensitivity setting the louder the noise required to activate the baby unit microphone for transmission to the parent unit.
If the Sensitivity setting is set too low you may find your baby making noise without it coming through on the parent unit (and re-activating the screen in the process). Adjust the Sensitivity setting accordingly.
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My VTech video monitor does not detect noise from the baby unit?
Check the Sensitivity setting of your monitor and ensure this is set to a level appropriate to your baby / environment. The lower the Sensitivity setting the louder the noise required to activate the baby unit microphone for transmission to the parent unit.
If the Sensitivity setting is set too low you may find your baby making noise without it coming through on the parent unit. Adjust the Sensitivity setting accordingly.
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The Sound Activation setting on my VTech video monitor is not working?
When you first turn the Sound Activation setting on you need to manually turn the screen off the first time. After that the screen will turn on and off by itself based on sound detection / sensitivity settings.
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What range (distance) can I expect from a VTech cordless phone?
In most operating situations you should receive approximately the following; VTech DECT cordless phones you should receive up to 50 metres, for VTech DECT6.0 cordless phones you should receive up to 100 metres and for VTech DECT360 cordless phones you should receive up to 150 metres.
NOTE: The operating distance between the handset and base of a cordless phone is influenced by the operating environment with factors such as building construction, interior walls etc. all having an effect.
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Is my VTech Cordless Phone NBN Compatible?
All existing landline phones, whether they are cordless or corded, are NBN Compatible. The NBN connection box that is supplied and installed by your service provider has 2 outlets (UNI-V) for standard voice connection and 4 Data outlets (UNI-D) for your home network as seen in the image below.
The 2 standard voice connectors (UNI-V) on the left are the ones you would use for your VTech cordless phone, or for any other standard voice compatible home phone. Please check with your service provider which voice port has been activated. There are 2 ports to allow for 2 different phone lines (phone numbers) to your home. The other 4 data connectors (UNI-D) on the right are for your home network (computer, laptop, television, PVR or smart devices).
If you are using VoIP then you would connect to one of the 4 data connectors (UNI-D) on the right. If you are not sure if your home can be connected to the NBN yet please go to the NBN Co website to check - www.nbnco.com.au
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Can I connect my VTech Cordless Phone to a DECT enabled router?
The VTech cordless handset is designed to work with its own base station to take advantage of all the features that are available. The VTech handset and base station use DECT wireless communication to connect to each other. The base station should be connected to the voice line (analog line) of the router using the provided voice cable, if you wish to use the router for all voice calls. This is the only method recommended by VTech when connecting to a router that has a voice line as shown in the picture below.
There are routers available that may have the ability to communicate via DECT and the manufacturers of these routers advertise that they work with DECT cordless phones. This means that the cordless handset is connected to the router using DECT wireless communication. The phone system base station has now been bypassed and the router has become the base station for the handset. If this is the case with the VTech cordless handset then the functionality that was on offer may not be available. It is therefore the responsibility of the router provider or manufacturer to substantiate operation with the VTech cordless handset, as it is they who are making the statement of DECT cordless phone compatibility.
If customers are able to connect their VTech cordless handset to a DECT enabled router then it is possible that the customer may make calls and receive calls. VTech cannot however guarantee operation of the phone if the customer has bypassed the base station that the handset has been designed to work with.
If you have connected your VTech cordless handset wirelessly to a DECT enabled router, you will need to contact the provider of the router for further assistance. It is the responsibility of the router supplier/manufacturer to support you with any queries with this type of connection.
For best results with these types of routers connect the base station of the VTech Cordless Phone to the analog port on the router using the voice cable that has been provided.
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Can I connect my VTech Cordless Phone to a VoIP System?
If you wish to use your existing VTech phone on a VoIP system then you will need additional hardware such as an Analog Telephone Adapter (ATA device). This type of device is used to connect a standard telephone to a computer or network so that the user can make calls over the Internet.
There are several types of analog telephone adapters. All ATA devices create a physical connection between a phone and a computer or a network device. The simplest type of ATA has one or more RJ-11 jacks to plug a telephone into and a USB connector that plugs into the user's computer, laptop, or handheld device.
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